general support

 
 

What do I get after purchase?

Within minutes of purchase, you will receive an email with a link to your Design Center containing several getting started documents, tutuorials, and step-by-step video instructions to help you prepare for Install + Demo Setup and customize your website.

What is your refund policy?

Within minutes of purchase, you will receive an email with a link and passcode to a secure Getting Started page, containing instructions, video tutoris and forms to help you prepare for the Install + Demo Setup.

What does the Install + Demo Setup include?

A lot of great stuff! Our Install + Demo Setup service includes everything you need to get your site set up like the theme’s demo site. This includes: (1) Upload and activation of the purchased WordPress theme, as well as framework and/or child theme (2) Installation and activation of all recommended plugins (3) Import of all demo content, including pages, posts and photos (4) Configuration of website to match the look and appearance of the theme’s respective demo site.

Do you offer support?

Curb Creative does not offer on-going tech support. But don't fret young grasshopper! Included with your purchase is a 3rd party 12 month support package that will give you 24/7 access to a technical support ticket dashboard just in case you have any issues with your website. Please note, this service is available for tech support only and they will not customize your website for you.

 

Can I customize the theme's design?

Yes! You can edit every part of the template inlcuding fonts, colors, layout. I encourage you to follow the template, but make the design unique to you and your business. You will receive access to a library of video tutorials through our Online Design Course that will walk you through exactly how to customize your website.

Do I need Photoshop to edit my designs?

Many of the graphics used in the designs are in .psd format, meaning you will need Photoshop or Photoshop elements to edit them. Most of our clients download a Adobe Photoshop Free Trial. Make sure not to start your free trial until you are ready to edit your images.

What if I'm not a "techie" person?

We've designed these to be user friendly for the average person--our video tutorials use normal language (no techie lingo here) and we've found that most people can finish the setup within a few days.

What if I want help designing my site?

The designs are created for you to “DIY” on your own, but we’re happy to design your brand and customize your website for you! Check out our Restyle Service for more details.

 
 

WORDPRESS TEMPLATE SUPPORT

 
 

What is Wordpress?

Wordpress is a website and blog creation platform.

Will I need to purchase anything extra on top of the theme?

Yes. You will have to purchase a website domain name and website hosting. We recommend GoDaddy for website domains and Flywheel for website hosting.

Will you install the home search feature on my website?

Yes, only if you have hired us for the Restyle Service. If you have purchased the theme to DIY then you will need to install the home search feature yourself. The Design Course will walk you through installation. You will also need to purchase access to the home search plugin via Showcase IDX.

What programs do I need?

You need Adobe Photoshop to edit your template graphics, most people download a free trial for this which is avaible to anyone here.

 

Is there any coding involved?

All of the coding as already been taken care of for you. There are only a few sections of your theme where you will have to update the coding to reflect your brands style. And don't worry, we will walk you through exactly how to do that in the video tutorials.

Can I hire someone to build and edit the theme for me?

You sure can! Check out our Restyle Service. Though, the themes are made with the DIY user in mind, they're easy to follow step by step video tutorials in the Online Design Course.

What if I don't know how to use Wordpress?

Not a problem1 When you purchase a template you get access to our Online Design Course, which contains a library of video tutorials and helpful links and instructions to walk you through step-by-step how to customize your theme.

Why aren't the demo images included with purchase?

Although all photographs used in the demos are sourced from free stock image websites, we have decided not to include the images with the themes to avoid our clients websites looking too similar after customization. Not only does your theme come with dimension-specific demo images (grey image placeholders with the exact dimensions written on them) but the Online Design Course walks you through how to source and prep your images.

 
 

WORDPRESS TEMPLATE SUPPORT POLICY

Curb Creative does not offer on-going technical support.

Included with your purchase is a 3rd party 12 month support package that will give you 24/7 access to a technical support ticket dashboard just in case you have any issues with your website. Please note, this service is available for tech support only and they will not customize your website for you. 

  • You must be a customer of Curb Creative to access the ticket dashboard. You will receive a custom purchase code from us that will allow you to setup an account. The Online Design Course will walk you through setup. After doing so, you will be able to open support tickets as needed. 
  • Curb Creative is NOT affiliated with, funded by, or in any way associated with the 3rd party ticket support company Qode Interactive.

Unfortunately, Curb Creative does not have the capacity to help with general Wordpress related questions, template modifications, coding modifications or any problems that might arise from them, any problems you are having with platform or it's plugins.

Please understand that our Wordpress Themes are designed for DIY, you are required to build out the design yourself. Knowledge of how to use a computer well is necessary. If you don't think you're up to this task, I would suggest opting for the Restyle Service or outsourcing a designer to help you install the template.

If you need support you must submit a ticket at the bottom of this page via your 3rd party ticket dashboard.


TERMS & CONDITIONS

Each theme purchase may only be used for one website only. Each theme much have the "Designed by Curb Creative" credit at the bottom.

If you are using the theme to build a design for a client, you are prohibited from claiming or promoting these website designs as your own and must retain the credit at the bottom of the website "Designed by Curb Creative".

  • You may not resell the design or claim the design as your own. 
  • You may not share the theme or any design elements we provide with anyone else.
  • All fonts used in the Design are either built into Wordpress or downloadable. I have provided download links where necessary. Some special fonts will cost to download. 
  • You will need Wordpress and Photoshop to install these themes. You can download a free trial of Photoshop

Click to read Full Terms and Conditions of Use


REFUND POLICY

Due to the fact that our products are digital, they cannot be returned or exchanged. We cannot issue refunds after the purchase is made. Please be sure to review the theme demos and features, the FAQs and support, and programs required prior to purchasing. If you have any theme specific questions, please contact us at hello@curbcreative.com.


 

SUBMIT A SUPPORT TICKET

Please make sure you have read all of the FAQ above and have read the support policy before you submit a ticket. You will be redirected to the 3rd Party Ticket Dashboard by owned and operated by Qode Interactive.